Learn more about how customers can update their own payment methods in MyStudio for future payments, recurring payment schedules, and failed payments.


Updating Future Payment Methods

Customers can update their primary payment method on file in the My Account section of the app.

After logging in, customers can click the three bar menu > My Account > Primary Payment Method.

From there customers can update their Credit Card and Bank Account on file -- this is the primary payment method that will be used on future purchases and registrations.

This is available on both the mobile app:

And the web app:

PLEASE NOTE: This does not automatically update recurring payment methods such as memberships or events with payment plans.


Updating Recurring Payment Methods

To update recurring payments, members can either apply payment to current billing schedules in the My Account section of the app OR update their payment method via link.

Apply Payment to Current Billing Schedules in the My Account Section of the App

After updating their payment method, customers can select "Payment Options" > "Apply to current billing schedules" > select an existing payment schedule > "Apply payment method"

This works for both credit cards and ACH bank accounts.

If your customer updates their recurring payment method from credit card to ACH or vice versa, they will see a screen that looks like this, confirming their new total

with the updated ACH or credit card processing fees.

Once your customer clicks "Apply payment method" you will see their new payment method reflected in their membership details.

Update Payment Method Through A Link

To send your member an update payment method link, go to Memberships > Buyer's name > edit > “Send link for user to update payment method”.

Members will receive an email with a link to update their payment method.

Clicking the blue “Update Payment Info” button in the email, will lead to this page.

Once your customer clicks “update,” you will see their new payment method reflected in their membership details.


Failed Payments

When a customer's scheduled payment fails, they receive an automated email.

If they update their payment method directly from this email, the failed payment will automatically process again -- learn more about our failed payment automation system here!

In addition to the automated email, when your customer logs into the app, a pop-up window will appear letting them know which payments failed and prompting them to update their payment method.

PLEASE NOTE: Your customer will not be able to access the rest of their account without updating their payment method and processing the failed payments!

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