Our SMS text messages are sent as normal texts to your customer's mobile phone!

They will receive a text regardless of if they are logged in to the member app or not.


Sending a text is easy but first, you will need to make sure that you add SMS texting to your account! To find out how to do this. PLEASE CLICK HERE!


HOW TO SEND AN SMS TEXT

Our system allows you to send SMS text messages through Communications, All Customers, Class Scheduler, Trials, Memberships, Events, and the Business Manager App.

Any place that allows you to send in-app messages to your customers will also allow you to select SMS texting.

Here is a video showing SMS Texting with your members:

Keep reading to learn more about how to specifically send an SMS text from each section:

Communications

Go to Communication > Conversations and start a new message:

Select SMS, add in member(s) names, and type your message. Then hit send.

You will be able to message back and forth with members through our 2-way messaging system.

All messages to a customer will appear here (In-app push notifications, as well as SMS text messages). SMS text messages will be marked with an “SMS” tag at the end of every message.

To send an SMS text message to all your users, you will go to Communication > Message All Customers > SMS.

All Customers

Select the member(s) then click the icon for "Send an in-app or SMS text message.

This will bring you to the communications where you can select SMS and compose the message:

The number of students selected will show as the number of recipients in the "To:" section.

Class Scheduler / Trials / Memberships / Events

Anywhere in our system that shows the "Group Push Message" icon, will allow you to also send your message as an SMS text.

Simply select the members you wish to text > Group Push Message

This will bring you to the communications where you can select SMS and compose the message:

The number of students selected will show as the number of recipients in the "To:" section.

Business Manager App

You can also send SMS messages via the Communications tab in our Business Manager App.

You can compose new SMS messages:

Reply in existing conversations:

And message All Customers this way:

You can also use the All Customers > Buyer Profiles to directly send in an SMS text to your customers:

Learn more about our Business Manager App and its Communication functionality here!

Leads

The ability to send SMS text messages to Leads is coming soon...


SMS vs. In-App Messaging and SMS Usage

When sending an SMS text message to customers who have the ability to receive in-app messages to their app, you will be asked if you would like to send an in-app message to these users instead.

PLEASE NOTE: There is a 500 limit to the text messages you can send monthly.

Sending the in-app messages to users who can receive them will help you stay within your limit. If you go over your 500 monthly limit standard rates and fees will be applied - click here to learn more!

PLEASE NOTE: Any unused texts for the month do NOT transfer to the next month, they re-set back at 500 again.

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