Updated: January 30, 2026
Table of contents
Overview
MyStudio allows you to apply credits directly to upcoming or past-due payments to resolve balance or record payment activity. Applying credit can be used to waive payments by using manual credits or to accept and track payments collected outside of MyStudio.
Applying credits is especially helpful when recording cash, check, or external payment methods not done in MyStudio. Using this process ensures customer balances, payment history, and reporting remain accurate.
Permissions and accessibility
Staff access:
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Admin: Full access
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Manager: Full access
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Staff: No access
Studio plan restrictions:
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None
How to apply a credit
You can apply a credit to a payment from either the participant profile or the primary customer profile.
To apply a credit:
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Log in to your MyStudio account.
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Go to the "Payments" section.
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Click on "Past Due" or "Upcoming".
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Click on the buyer to view the buyer profile you want to credit.
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Find the upcoming or past-due payment you would like to credit, and click on the payment.
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Click "Apply credit to this payment."
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Select the credit method.
Selecting a credit method
Once you click "Apply credit to this payment. you will be prompted to select a credit method.
Available credit methods include:
Each method affects the payment and reporting differently. Selecting the correct credit method ensures the customer balance, payment history, and financial reporting remain accurate. After choosing a method, follow the prompts to complete the credit.
Credit method options
Manual credit
Manual credits are used to adjust or waive a payment without collecting funds from the customer. They provide flexibility for managing account balances and are typically used in specific scenarios, such as corrections or courtesy adjustments.
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Act as compensation from the business, similar to a coupon.
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Do not collect payment from the customer.
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Do not count toward income statistics.
Examples on when some manual credits are used:
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Forgive or waive an upcoming or past-due payment
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Apply a courtesy or goodwill adjustment
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Correct a balance without issuing a refund
Cash payment
Cash payments are used to record payments collected in cash or via external payment methods that are not automatically processed in MyStudio.
This method ensures the payment is tracked and counted correctly in reporting.
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Marks the payment as paid.
- Count towards income statistics.
- Appears in payment history and reporting as a cash transactions.
Examples of when cash payments are used:
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A customer pays in cash at the studio.
- Recording an external payment received by payments outside of MyStudio.
Check payment
Check payments are used to record payments made by check.
This ensures the payment is tracked accurately for account management and reporting.
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Marks the payment as paid.
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Counts toward income statistics.
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Appears in payment history and reporting as a check transaction.
Examples of when cash payments are used:
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A customer pays with a check at the studio.
Reporting and visibility
Once applied:
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Manual credits appear under the manual credit.
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Cash and check payments are included in income reporting.
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All credit methods appear in the customer's payment history.
This ensures transparency and accurate financial reporting.
Frequently asked questions (FAQs)
Can I apply credits to past-due payments?
Yes! Credits can be applied to both upcoming and past-due payments
Does a manual credit issue a refund?
No. Manual credits adjust the balance in MyStudio and do not refund funds to the customer.
Can I track payments collected outside of MyStudio?
Yes! Payments collected outside of MyStudio can be recorded using the cash payment option.
Will credits appear in reports?
Yes! All credits appear in the payment history. Only cash and check payments count toward income statistics.