Member App: “My Account” (Web App Version)

 

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1. Log into the Web App.

2. Tap the three lines (top right corner for web)

   
   
   
   

3. Go to "My Account."

   

 

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Customers can:

• View their purchase and registration history.

• Cancel or reschedule upcoming classes.

• Update their contact information.

• Update their payment method.

 

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Purchase summary

In the purchase summary section it shows:

• Classes

• Memberships

• Trials

• Events

• Retail items

• Miscellaneous charges

 

What customers can do here:

• View all past and current purchases.

• Go to Class Schedule > Upcoming to cancel or reschedule classes.

  

Learn more about canceling or rescheduling classes on Web app.

 

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Primary payment method

In the primary payment method area, customer can update the main payment method future purchases and ongoing memberships.

What customers can do here:

• Add or change their credit card or ACH bank account.

  
  
  

• Apply the new payment method to existing memberships or recurring billing.

  

 

 

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Your Profile

In your profile, the customer can update their personal and contact information on file.

 

What customers can do here:

• Edit their customer profile details (name, phone, email, etc.).
• Add extra email addresses to receive copies of all communications without access to the app.
  
  
  

 

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• A pop-up will appear if a customer has failed payments.
• The message will list which payments failed.
• Customers must update their payment method before viewing anything else in their account.

 

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