Learn more about how to manually update your customer's payment methods for them in MyStudio.
Update Future Payment Methods
Manually update your customer's primary credit card on file by going to All Customers > Clicking on a Primary Customer's name (via Search All or Primary Customers) > Info:
Click "Add New Card" and manually input the card's information.
PLEASE NOTE: ACH payment updates can only be done by your customers because this involves sensitive bank information - learn more about ACH Bank Draft.
Clicking Add New Bank Account will prompt you to send an update link to the customer.
Update Recurring Payment Methods
Manually update your customer's recurring membership payments by going to All Customers > Participants > Program > Click the Participant's name > click the pencil icon next to "Payment Method"
Select the new payment method for that membership - any existing cards on a customer account should appear here and "Manual" is for cash or check.
PLEASE NOTE: Just like the All Customers section, ACH payment updates can only be done by your customers.
After selecting New Card, you can manually input the card information for the customer:
PLEASE NOTE: The system will automatically input the Buyer's name as the name on the card and use the buyer's email address. You will NOT be able to edit this, so if you need a card with another buyer's name, please enter it via the Primary Customer's Info page.
Once you have finished entering in the information, click update and this will attach the new payment method to this membership and its all future recurring payments.
PLEASE NOTE: if there are any failed payments, you will still need to go in and rerun the payment after manually updating the payment method. You can do this by either clicking "re-run failed payments" or selecting just one failed payment to re-run: