Updated: December 23, 2025
Table of contents
Permissions and accessibility
Staff access:
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Admin: Full access
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Manager: Full access
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Staff: No access
MyStudio plan restrictions:
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None
How to transfer a participant to a new program/membership
Important:
- At this time, you can only transfer a participant to a different membership.
- If the wrong participant is attached to a program registration, you will have to cancel the registration and redo it with the correct participant information. Program registrations cannot be transferred to a different participant.
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Login to MyStudio V1.
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Go to "All Customers".
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Select "Program Participants".
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Click the participant’s name to open their program registration.
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Click the pencil icon next to the program or membership option.
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Select the new program or membership option.
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Choose one of the following payment options:
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Select the participant’s rank.
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Choose whether to send a confirmation email.
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Complete the transfer.
Payment Structure Options
Keep Current Payment Structure
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Only the program or membership name changes.
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No changes to payments, attendance, or progress.
Create New Payment Structure
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Applies the pricing and payment structure of the new program.
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Redirects you to the point of sale (POS) to complete registration.
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Results in the following:
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Cancels the previous membership.
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Clears past-due balances from the previous membership.
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Past-due balances do not transfer.
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Resets attendance and skill progress.
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Resets attendance limits.
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Analytics impact of membership transfers
Transferring a membership affects V1 Analytics in the following ways:
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The total number of students does not change.
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The active student count per membership updates based on the membership the participant is transferred to.
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The transfer does not count as a new membership.
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There is no change to cancelled/completed membership counts.
Transfer an event registration to another participant
Important:
- Event registrations can only be transferred between participants under the same buyer profile.
- If a participant needs to be moved to a different event or event date, you must cancel the registration and re-register for the correct event.
Use this method when a family has multiple participants and an event registration was assigned incorrectly.
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Go to "All Customers."
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Select "Event Participants."
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Check the box next to the registration.
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Click "Transfer" above the table.
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Choose one of the following:
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An existing participant (fields auto-fill)
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Create a new participant (enter first name, last name, and date of birth)
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Click "Continue".
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Confirm the transfer.
Transfer event registrations using rank updater
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Go to "All Customers."
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Select "Event Participants."
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Filter the list to the specific event.
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Check the box next to the registration.
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Click "Rank Updater" above the table.
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Check the box next to the participant.
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Click "Transfer" and complete the process.
Frequently asked questions (FAQs)
What if I need to transfer a program registration to a different participant?
Unfortunately our system is not capable of this type of transfer at this time. It can only transfer a participant to a different program. You will need to cancel the registration and redo it with the correct participant information.
What if I need to transfer a participant to a different event date?
Unfortunately our system is not capable of this type of transfer at this time. It can only transfer an event registration to a different participant. You will need to cancel the registration and redo it with the correct event date.