Programs - Split Payment Setups

Guide to setting up split payments for memberships shared between two payers, such as parents or guardians.

This article explains how to split membership between two people. This can make it easier to share the cost of a membership while keeping billing and attendance organized.

This setup is most often used for separated parents, guardians, or extended family members who want to share financial responsibility for a participant’s membership.

 

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Table of contents

 

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Permissions and accessibility

Staff access:

• Admin: Full access

• Manager: Full access

• Staff: Can share discount code, but cannot make changes

 

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Setup

The split payment setup allows you to divide a single membership cost between two people. Depending on your needs, there are two main options available:

• Option 1: Two separate participant registrations, each paying half of the program fee.

• Option 2: One participant registration, with two payment transactions (one automatic and one manual).

Each option has unique benefits and limitations, so choose the method that best fits your business workflow.

 

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Example 1: Two buyers, two half-cost programs

Scenario:

You want both buyers to have their own account, payments are automated, and each pay half of the program cost.

Setup steps:

Step 1: Login to V1.

Step 2: Go to Services and Products > Programs.

Step 3: Select a program and click the edit pencil.

Step 4: Under live programs, select a membership option you want to split and press the edit pencil.

Step 5: Create a discount code that provides 50% off.

 

 

Step 6: Share the discount code with both parties and have them register using the code at checkout.

 

Notes:

• The system will create separate participant records for each account (for example, “Bobby 1” and “Bobby 2”).

• Attendance must be recorded on only one profile. Make sure employees know which one to use.

• Only employees with Owner, Admin, or Manager access can create the initial discount code.

Limitations:

• Reports and analytics may not be fully accurate since there are two memberships for one participant.

• Only one buyer will see the student’s progress.

 

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Example 2: One Buyer, Two Payments (Half Automatic + Half Manual)

Scenario: 

You want one student registration in the system but need to split the payment between two people.

Setup Steps:.

For the first buyer’s payment,

Step 1: Login to V1.

Step 2: Go to “Operations” > “Point of Sale.”

Step 3: Open “Staff POS.”

Step 4: Register the participant as usual until checkout.

Step 5: At checkout, apply a manual discount for that would equal 50% and process the first buyer’s payment.

 

For the second buyer’s payment, 

Step 1: Return to Staff Point of Sale (POS) homescreen.

Step 2: Select “Custom Charge.”

Step 3: Search for the participant and select the correct option.

Step 4: Enter the amount for the second buyer and apply taxes, if applicable.

Step 5: Select the payment method and details to complete the charge.

 

Step 6: Once this is completed, create a recurring task as a reminder to manually collect ongoing payments from the second party.

 

Notes:

• This setup can only be done by someone with Owner, Admin, or Manager access.

• Half-payment amounts must be calculated manually.

• A recurring task is required to ensure manual ongoing collection from the second buyer.

Limitations:

• There is no automatic way to charge the second buyer for future payments

• The second buyer’s future payments will not appear on the student profile.

• Only the first buyer’s payment details are saved in the system.

 

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Related articles

For more information on related features, visit the following MyStudio Help Center articles:

• Discount codes for programs

• Custom charges

• Task management

 

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