Coming Soon to V2: Email and Mobile Message Composers

The email and mobile message composers allow you to create messages directly within V2.

Table of contents

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Permissions and accessibility

Staff access:

1. Admin
   1. Full access
2. Manager
   1. Full access
3. Staff
   1. No access
      
      

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MyStudio plan restrictions:

1. To use emojis in emails, you must have the communication enhancement add-on.
2. There are a few differences with email functionality based on your MyStudio plan:

	Starter	Growth	Scale
Emails per day	500	2000	5000

1. Two way communication for in-app messaging is not available for starter plans.
2. To use emojis and send images through in-app messaging, you must have the communication enhancement add-on.
3. To use emojis and send images through SMS, you must have the communication enhancement add-on as well as a Twilio connection.
4. There may be differences with SMS usage based on your Twilio plan.
   
   

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How to compose an email in V2

1. Login to your V2 account

2. Click the email button at the top right to open the composer.

3. Create your email.

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Where can I see sent emails?

Currently, you can view sent emails by logging into your MyStudio V1.The ability to view sent emails in V2 will be coming soon.

1. Login to your V1 account

2. Go to "communications"

3. Select "emails"

4. Go to "sent"

5. You will see your sent emails listed

 

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How to compose a mobile message in V2

Currently, you can send mobile messages in MyStudio V1. The SMS and in-app messaging function in V2 is coming soon. 

1. Login to your V1 account

2. Go to "communications"

3. Select "mobile messages"

4. Click the compose icon (square with pencil)

 

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What is the size limit for images in emails?

The size limit for images is 5 MB. You can add images with JPEG, PNG, and GIF file types.

 

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What is the size limit for attachments in emails?

The size limit for an attachment in emails is 5 MB. You can upload one attachment per email. If you would like to send multiple attachments, we recommend putting them in a .ZIP file.

 

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Where do I access email templates?

1. Login to your V2 account

2. Go to "communications"

3. Go to "email campaigns"

4. Click "templates"

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Can I create an email template?

1. Login to your V2 account
2. Go to "communications"
3. Go to "email campaigns"
4. Click "templates"
5. Click “create new template” at the top right. You will be redirected to the V2 template builder supported by Unlayer.

 

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What are placeholders?

Placeholders allow you to customize an email by having the system auto-fill information based on the placeholder you put in the subject or body of the email. These are placeholders that are currently available in V2: primary customer placeholders (“first name” and “last name”), and participant placeholders (“first name”, “last name”, “age” and “birthday”). Lead field placeholders, trial fields, membership fields, and event fields placeholders in V2 are coming soon.

 

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Placeholders aren’t working

Currently V2 only supports primary customer placeholders (“first name” and “last name”), and participant placeholders (“first name”, “last name”, “age” and “birthday”). All other placeholders in V2 are not currently available for use.

 

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Can I add more than one attachment?

No, you can not add more than one attachment. If you would like to share multiple attachments, we recommend you put it in a ZIP file and attach the file.

 

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How to schedule an email?

1. Compose the email you want to send.
2. Click "schedule" at the bottom of the screen.
3. Pick the date and time you want the email to be sent.
4. Press “confirm”
   
   

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Where can I see scheduled emails?

1. Login to your MyStudio V1.
2. Go to "communication"
3. Select "emails"
4. Go to "scheduled"
5. You will see all scheduled emails listed