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V2: Email and Mobile Message Composers

The email and mobile message composers allow you to create messages directly within V2.

Updated: December 11, 2025 

Table of contents

 

Permissions and accessibility

Staff access:

  • Admin: Full access
  • Manager: Full access
  • Staff: No access

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MyStudio plan restrictions

  • To use emojis in emails, you must have the communication enhancement add-on.

  • There are a few differences with email functionality based on your MyStudio plan:

MyStudio plan

Starter

Growth

Scale

Emails per day

500

2000

5000
  • Two way communication for in-app messaging is not available for starter plans.

  • To use emojis and send images through in-app messaging, you must have the communication enhancement add-on.

  • To use emojis and send images through SMS, you must have the communication enhancement add-on as well as a Twilio connection.

  • There may be differences with SMS usage based on your Twilio plan.

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How to compose an email in V2

  • Login to your V2 account.

  • Click the email button at the top right to open the composer.

  • Create your email.

More areas of the system will have the email composer available as the sections are developed.



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Where can I see sent emails?

Now you have the ability to view sent emails in V2.

1. Login to your V2 account.

2. Go to "communications."

3. Click on "email campaigns."

4. You will see your sent emails listed.

 

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How to compose a mobile message in V2

Currently, you can send mobile messages in MyStudio V1. The SMS and in-app messaging function in V2 is coming soon. 

1. Login to your V1 account.

2. Go to "communications."

3. Select "mobile messages."

4. Click the compose icon (square with pencil).

 

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Frequently asked questions (FAQs)

What is the size limit for images in emails?

The size limit for images is 5 MB. You can add images with JPEG, PNG, and GIF file types.

 

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What is the size limit for attachments in emails?

The size limit for an attachment in emails is 5 MB. You can upload one attachment per email. If you would like to send multiple attachments, we recommend putting them in a .ZIP file.

 

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Where do I access email templates?

  • Login to your V2 account.

  • Go to "communications."

  • Go to "email campaigns."

  • Click "templates."

 

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Can I create an email template?

  • Login to your V2 account.

  • Go to "communications."

  • Go to "email campaigns."

  • Click "templates."

  • Click “create new template” at the top right. You will be redirected to the V2 template builder supported by Unlayer.




For more information, visit V2 Email Template Builder Help Article.

 

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Can I edit an email template within the composer?

  1. Login to MyStudio V1 or V2.

  2. Open an email composer.

  3. Select a V2 template from the template drop-down list.

  4. Click anywhere within the template in the composer to edit.

Here are some images of what this looks like:

 

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How do I remove an email template within the composer?

Because you can make changes to templates applied to the composer, to remove a template applied, you will need to click the undo button above the body of the email or mobile message.

 

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What are placeholders?

Placeholders allow you to customize an email or mobile message by having the system auto-fill information based on the placeholder you put in the subject or body of the email. Placeholders will function depending on the section of the system you are sending the message from. The  placeholders that will function correctly for the email icon in V2 are: 

  • primary customer placeholders (“first name” and “last name”)

  • participant placeholders (“first name”, “last name”, “age” and “birthday”). 

Lead field placeholders, trial fields, membership fields, and event fields placeholders will function in V2 from those contact sections as those sections are developed.

 

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Placeholders aren’t working

Currently V2 only supports primary customer placeholders (“first name” and “last name”), and participant placeholders (“first name”, “last name”, “age” and “birthday”). All other placeholders in V2 will function in their specified contact sections as those sections are developed.

 

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Can I add more than one attachment?

No, you can not add more than one attachment. If you would like to share multiple attachments, we recommend you put it in a ZIP file and attach the file.

 

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How to schedule an email?

  • Compose the email you want to send.

  • Click "schedule" at the bottom of the screen.

  • Pick the date and time you want the email to be sent.

  • Press “confirm.”

 

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Where can I see V2 scheduled emails?

You can now view scheduled emails in V2.

Note: Only scale members can see and edit scheduled emails.

  1. Login to your V2 account.

  2. Go to “communications.”

  3. Click on "email campaigns."

  4. Look for emails with emails labeled "scheduled."

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How do I send messages to specific groups of people?

To send messages only to certain groups of people,

  1. In V1, create a saved filter based on the criteria of the certain group of people.

  2. Login to MyStudio V2.

  3. Go to "Contacts" > "Participants."

  4. Go to "Default" and click the plus sign to the right.

  5. Choose the filter you created in V1. The filtered group will now appear in your list.

  6. To send the entire group, click the checkbox in the top-left corner of the table.

  7. Click "message" to send a mobile message, or "email" to send an email to this group.

 

Learn more about creating a filter in V1.

 

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