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      V2: Email and Mobile Message Composers

      The email and mobile message composers allow you to create messages directly within V2.

      Table of contents

      Permissions and accessibility

      Staff access:

      • Admin
        • Full access
      • Manager
        • Full access
      • Staff
        • No access

      MyStudio plan restrictions:

      • To use emojis in emails, you must have the communication enhancement add-on.
      • There are a few differences with email functionality based on your MyStudio plan:

       

      Starter

      Growth

      Scale

      Emails per day

      500

      2000

      5000
      • Two way communication for in-app messaging is not available for starter plans.
      • To use emojis and send images through in-app messaging, you must have the communication enhancement add-on.
      • To use emojis and send images through SMS, you must have the communication enhancement add-on as well as a Twilio connection.
      • There may be differences with SMS usage based on your Twilio plan.

      How to compose an email in V2

      • Login to your V2 account

      • Click the email button at the top right to open the composer.

      • Create your email.

      More areas of the system will have the email composer available as the sections are developed.



      Where can I see sent emails?

      Currently, you can only view sent emails by logging into your MyStudio V1.The ability to view sent emails in V2 will be coming soon.

      1. Login to your V1 account

      2. Go to "communications"

      3. Select "emails"

      4. Go to "sent"

      5. You will see your sent emails listed

       

      How to compose a mobile message in V2

      Currently, you can send mobile messages in MyStudio V1. The SMS and in-app messaging function in V2 is coming soon. 

      1. Login to your V1 account

      2. Go to "communications"

      3. Select "mobile messages"

      4. Click the compose icon Screenshot 2025-05-09 at 8.35.35 AM (square with pencil)

       

      What is the size limit for images in emails?

      The size limit for images is 5 MB. You can add images with JPEG, PNG, and GIF file types.

       

      What is the size limit for attachments in emails?

      The size limit for an attachment in emails is 5 MB. You can upload one attachment per email. If you would like to send multiple attachments, we recommend putting them in a .ZIP file.

       

      Where do I access email templates?

      • Login to your V2 account

      • Go to "communications"

      • Go to "email campaigns"

      • Click "templates"

      Can I create an email template?

      • Login to your V2 account
      • Go to "communications"
      • Go to "email campaigns"
      • Click "templates"
      • Click “create new template” at the top right. You will be redirected to the V2 template builder supported by Unlayer.



      For more information, visit V2 Email Template Builder Help Article.

      Can I edit an email template within the composer?

      1. Login to your V2 or V1 Account
      2. Open an email composer
      3. Select a V2 template from the template drop-down list.
      4. Click anywhere within the template in the composer to edit.

      Here are some images of what this looks like:

       

      How to remove an email template within the composer

      Because you can make changes to templates applied to the composer, to remove a template applied, you will need to click the undo button above the body of the email or mobile message.

       

      What are placeholders?

      Placeholders allow you to customize an email or mobile message by having the system auto-fill information based on the placeholder you put in the subject or body of the email. Placeholders will function depending on the section of the system you are sending the message from. The  placeholders that will function correctly for the email icon in V2 are: 

      • primary customer placeholders (“first name” and “last name”)
      • participant placeholders (“first name”, “last name”, “age” and “birthday”). 

      Lead field placeholders, trial fields, membership fields, and event fields placeholders will function in V2 from those contact sections as those sections are developed.

      Placeholders aren’t working

      Currently V2 only supports primary customer placeholders (“first name” and “last name”), and participant placeholders (“first name”, “last name”, “age” and “birthday”). All other placeholders in V2 will function in their specified contact sections as those sections are developed.

       

      Can I add more than one attachment?

      No, you can not add more than one attachment. If you would like to share multiple attachments, we recommend you put it in a ZIP file and attach the file.

       

      How to schedule an email?

      • Compose the email you want to send.
      • Click "schedule" at the bottom of the screen.
      • Pick the date and time you want the email to be sent.
      • Press “confirm”

      Where can I see V2 scheduled emails?

      Currently, you can only view scheduled emails by logging into your MyStudio V1.The ability to view scheduled emails in V2 will be coming soon.

      Note: only scale members can see and edit scheduled emails.

      1. Login to your V1 account
      2. Go to the recipient primary customer account
      3. Go to “communications” within the primary customer profile
      4. Click “scheduled messages”