--- title: [V2] Manage trials and trial statuses description: View and manage live and draft trials, update participant statuses, track conversions, and add custom statuses in MyStudio. --- [Skip to content](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#main-content) English Show submenu for translations [![MS\_appicon-2](https://help.mystudio.io/hs-fs/hubfs/MS_appicon-2.webp?width=63&height=63&name=MS_appicon-2.webp)](https://help.mystudio.io/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to mystudio.io](https://www.mystudio.io/) [Go to mystudio.io](https://www.mystudio.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.mystudio.io/?hsLang=en) 2. [Version 2 \[V2\]](https://help.mystudio.io/version-2-v2?hsLang=en) 3. [Services and Products](https://help.mystudio.io/version-2-v2?hsLang=en#services-and-products) # \[V2\] Manage trials and trial statuses ## Manage live and draft trials, update participant statuses, and track conversions. ###### Updated: May 28, 2026 ### Table of contents - [Permissions and accessibility](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#permissions-and-accessibility) - [Live trials](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#live-trials) - [Draft trials](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#draft-trials) - [Trial statuses](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#trial-statuses) - [Update a participant's status](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#update-a-participants-status) - [Add a custom status](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#add-a-custom-status) - [Related articles](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#related-articles) - [Was this article helpful?](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#Was-this-article-helpful)   ---   ### Permissions and accessibility #### Staff access - **Admin:** Full access - **Manager:** View only access - **Staff:** No access   #### MyStudio plan restrictions - None     [^ Back to top](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#TABLE) ---   ### Live trials **Where:** Services and products \> Trials \> Live You will see the live trial table.   | **Table headers** | **What it does** | | --- | --- | | Name | Displays trial name and net sales. Trial name can be clicked on to edit trial setup | | Status | Displays a green Live button to indicate the trial is live | | Registered | Number of total registration for a trial. The number can be clicked on to view registrants | | Conversion% | Displays the percentage of registrants that signed up for a membership after registering for a trial | | Last updated | Displays the date the trial was last edited and saved | | Actions | - **Duplicate:** Copies the trial into the drafts section   - **Copy URL:** Copy the registration link. This link is active and can be sent to potential customers.   - **Unpublish:** Removes trial from live and goes into draft. The links for the trial will no longer be active.   - **Preview:** Opens the active trial link in a new tab for quick viewing and signups   - **Delete:** Removes the trial completely and can no longer have registrations |     [^ Back to top](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#TABLE) ---   ### Draft trials **Where:** Services and products \> Trials \> Live You will see the draft trial table. Note: Registrations and net sales from a previously published version will appear here.   | **Table headers** | **What it does** | | --- | --- | | Name | Displays trial name and net sales. Trial name can be clicked on to edit trial setup | | Status | Displays a grey Draft button to indicate the trial is not live | | Registered | Number of total registration for a trial before it was unpublished. The number can be clicked on to view registrants | | Conversion% | Displays the percentage of registrants that signed up for a membership after registering for a trial | | Last updated | Displays the date the trial was last edited and saved | | Actions | - **Duplicate:** Copies the trial into the drafts section - **Publish: ** - **Delete:** Removes the trial completely and can no longer have registrations |     [^ Back to top](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#TABLE) ---   ### Trial statuses Statuses appear in trial analytics, the conversion table, and can trigger campaigns. | **Status** | **Meaning** | | --- | --- | | Active | In the trials; hasn't enrolled in a memberships or canceled | | Enrolled | Signed up for a membership | | Canceled | Tried your services; not interested | | Did not start | Signed up for the trial but never used it |     [^ Back to top](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#TABLE) ---   #### Update a participant's status Status updates are manual by default. Bulk updates are not supported. 1. Go to **Contacts \> Participants \> Trials.** 2. Find the customer. 3. Update their status.   **Tip:** To automatically update an active status to an enrolled status when their phone number or email matches an active membership, enable the [Trial Status Conversation Automation](https://help.mystudio.io/trial-status-conversion-automation?hsLang=en).     [^ Back to top](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#TABLE) ---   #### Add a custom status 1. Go to **Services and Products \> Trials \> Settings.** 2. Find **Customize your trial status and conversion system** section. 3. Click **+ Add new**.   **Note:** Custom statuses still count as **active** in analytics.     [^ Back to top](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#TABLE) ---   ### Related articles - [Trials overview](https://help.mystudio.io/v2-services-and-products-trials-overview?hsLang=en) - [Create a trial](https://help.mystudio.io/v2-create-a-trial?hsLang=en) - [Trials troubleshooting](https://help.mystudio.io/v2-trials-troubleshooting?hsLang=en) - [Trial status conversion automation](https://help.mystudio.io/trial-status-conversion-automation?hsLang=en)     [^ Back to top](https://help.mystudio.io/v2-manage-trials-and-trial-statuses#TABLE) ---   **Still need help?** Contact your MyStudio account manager or reach out to [our support team](https://help.mystudio.io/chat-with-a-live-mystudio-team-member?hsLang=en).   ---   - [Navigation & FAQs](https://help.mystudio.io/navigation-faqs?hsLang=en#main-content) - [Code Ninjas Onboarding](https://help.mystudio.io/navigation-faqs?hsLang=en#code-ninjas-onboarding) - 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