V2: Mobile Message Communications Section

Never miss new messages in the mobile message section in V2. Keep up with your messages, filter between SMS and in-app message types, view sent and scheduled messages, and create and view custom templates!

 

 

Table of contents

 

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Permissions and accessibility

Staff access:

• Admin: Full access
• Manager: Full access
• Staff: No access

MyStudio plan restrictions:

• Starter: 
  • Cannot send in-app messages
  • Cannot access or cancel/edit scheduled messages
  • Cannot access sent emails
  • Can only see sent mobile messages if they have the communication enhancement add-on: 14 days history
  • Can only create 3 custom templates total between mobile messages and emails.
• Growth:
  • Sent messages history: 30 days

• Scale:
  • Sent messages history: 30 days
• SMS:
  • Communication enhancement add-on and Twilio connection required.
• Images and emojis in in-app messaging:
  • Communication enhancement add-on required for image attachment.
  • Communication enhancement add-on and Twilio connection required for emojis.
• Amplify messages:
  • Amplify add-on or Amply plus add-on required.

 

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Accessing mobile message conversations

To access the mobile message section:

1. Log into MyStudio V2.
2. Go to the “communications” section with the message icon.
3. Go to the “mobile messages” subsection. This will automatically place you in the inbox section to view conversations.

 

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Message icon meanings

• Blue dot: this is a new, unread message. Check it out!
• Double checkmark: your response to the customer has been received.
• Exclamation warning: there was an error sending the message, such as the message was bounced or otherwise unreceived. Try resending the message.
• Clock: the last message sent is scheduled, but hasn't been sent yet.
• No icon: the customer has sent a response, which you read but did not reply to. If this was read on accident, you can select to mark it as unread again within the chat.

 

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View only unread messages

1. Access the mobile message inbox.
2. Toggle the “unread only” setting above the conversation list to on, which will show blue.

 

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Filter between SMS and in-app messaging

You can view all messages with a particular user or filter by SMS or in-app messages.

1. Access the mobile message inbox.
2. Click on a user to see the conversation.
3. At the top of the conversation box, select between “all,” “SMS,” and “in-app” tabs.

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Mark messages as unread

You can mark messages as unread as a reminder to respond at a later time.

1. Access the mobile message inbox.
2. Click on a customer’s conversation to read their message.
3. Above the message, next to the time received, click “mark as unread” to make the blue, unread dot appear again for the customer. 

 

 

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View Amplify conversations

1. Access the mobile message inbox.
2. Click the “all messages” dropdown.
3. Choose “Amplify” from the dropdown menu.

 

 

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Send a new mobile message to certain people

1. Access the mobile message inbox.
2. Click the new message icon next to the “unread messages” toggle.
3. Choose whether the message is sent as an SMS or in-app message.
4. Search and add recipients.
5. Add your message manually or with a template.
6. Send the message immediately or schedule the message.

 

 

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Send a mobile message to all customers

1. Access the mobile message inbox.
2. Click “message all customers” at the top right.
3. Choose whether the message is sent as an SMS or in-app message.
4. Add your message manually or with a template.
5. Send the message immediately or schedule the message.

 

 

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View sent mobile messages

1. Access the mobile message section.
2. Click the “sent” tab at the top.

 

 

 

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Schedule mobile messages

1. Access the mobile message inbox.
2. Click the new message icon next to the “unread messages” toggle. You can also do this from the “message all customers” option.
3. Choose whether the message is sent as an SMS or in-app message.
4. Search and add recipients if not messaging all customers.
5. Enter your message manually or with a template.
6. Click “schedule” at the bottom of the composer.
7. Add the date and time you want to send the message and “confirm.”
8. Schedule send.

 

 

 

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View scheduled mobile messages

You can only view and edit scheduled mobile messages if you are on MyStudio’s growth or scale plan.

1. Access the mobile message inbox.
2. Click “scheduled” at the top right next to “message all customers” to view all scheduled messages.

 

 

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Edit or delete a scheduled message

You can only view and edit scheduled mobile messages if you are on MyStudio’s growth or scale plan.

1. Access the mobile message inbox.
2. Click “scheduled” at the top right next to “message all customers” to view all scheduled messages.
3. Click the three dots in the action column.
4. Choose to send the message now, edit the message, reschedule the message, or cancel and delete the message.

 

 

 

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I scheduled a mobile message for someone in V2. Can I view and edit it in V1?

 

If you’ve scheduled a mobile message for a single or few recipients in V2 and need to make changes, you will need to make edits to the message in V2. The scheduled message will appear in V1, but if you attempt to edit it in V1, it will turn into a “message all customers” message and send to everyone in your system, instead of just the few recipients you selected.

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View templates

1. Access the mobile message section.
2. Click the “templates” tab at the top.

 

 

 

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Create a template

1. Access the mobile message section.
2. Click the “templates” tab at the top.
3. Click “create template” at the top right.
4. Add the title and contents of the template, up to 640 characters for SMS templates and 500 characters for in-app templates.
5. Save.

 

 

 

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Is there a limit to the number of templates I can create?

If you are on our starter plan, you will only be able to create 3 templates total between email and mobile message templates. For our growth and scale plans, however, template creation is unlimited. 

 

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