--- title: [V2] Trials troubleshooting description: Fix common trial issues in MyStudio — image not showing, discount codes, wrong start dates, registration problems, and status not updating. --- [Skip to content](https://help.mystudio.io/v2-trials-troubleshooting#main-content) English Show submenu for translations [![MS\_appicon-2](https://help.mystudio.io/hs-fs/hubfs/MS_appicon-2.webp?width=63&height=63&name=MS_appicon-2.webp)](https://help.mystudio.io/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to mystudio.io](https://www.mystudio.io/) [Go to mystudio.io](https://www.mystudio.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.mystudio.io/?hsLang=en) 2. [Version 2 \[V2\]](https://help.mystudio.io/version-2-v2?hsLang=en) 3. [Services and Products](https://help.mystudio.io/version-2-v2?hsLang=en#services-and-products) # \[V2\] Trials troubleshooting ###### Updated: June 3, 2026 ### Table of contents Setup - [Trial uses the default MyStudio image](https://help.mystudio.io/v2-trials-troubleshooting#setup-trial-uses-default-image) - [Registration redirect URL isn't working](https://help.mystudio.io/v2-trials-troubleshooting#setup-registration-redirct-url-isnt-working) - [Custom registration field isn't showing up](https://help.mystudio.io/v2-trials-troubleshooting#setup-registrtation-custom-field-isnt-showing-up) Registration - [Customer can't register for any trial](https://help.mystudio.io/v2-trials-troubleshooting#registration-customers-cant-register-for-any-trial) - [Trial doesn't appear at the public trials URL or point of sale](https://help.mystudio.io/v2-trials-troubleshooting#registration-trial-doesnt-appear-at-the-public) - [Discount code isn't working](https://help.mystudio.io/v2-trials-troubleshooting#registration-discount-code-isnt-working) - [Source isn't being captured](https://help.mystudio.io/v2-trials-troubleshooting#registration-source-isnt-being-captured) Active trial - [Wrong start date](https://help.mystudio.io/v2-trials-troubleshooting#active-wrong-start-date) - [Expired earlier or later than expected](https://help.mystudio.io/v2-trials-troubleshooting#active-expired-earlier-or-later-than-expected) After the trial - [Status didn't update on enrollment](https://help.mystudio.io/v2-trials-troubleshooting#after-trial-status-didnt-update-on-enrollment) - [Can't delete a trial](https://help.mystudio.io/v2-trials-troubleshooting#after-trial-cant-delete-a-trial) For setup, see [Create a trial](https://help.mystudio.io/v2-create-a-trial?hsLang=en). For managing trials, see [Manage trials and trial statuses](https://help.mystudio.io/v2-manage-trials-and-trial-statuses?hsLang=en).   ---   ### Setup issues #### Trial uses the default MyStudio image instead of mine. - **Cause:** No image uploaded to trial offering. - **Fix:** Edit the trial \> Details \> upload your image \> Save.   #### The registration redirect URL isn't working. - **Cause:** Missing `https://` or a typo. - **Fix:** Edit the trial \> Details \> Registration redirect URL \> paste the full URL starting with `https://`.   Custom registration field isn't showing up - **Cause:** Field wasn't saved, or trial is still in Draft. - **Fix:** Edit the trial \> Registration fields \> confirm the field is added (and required, if needed) \> Save.   [^ Back to top](https://help.mystudio.io/v2-trials-troubleshooting#TABLE) ---   ### Registration #### Customer says that they can't register for any trial. - **Cause:** Global trials toggle is off (blocks all registrations, including staff POS). - **Fix:** Services and products \> Trials \> Settings \> Toggle on Show trials on sales channels.    #### A specific trial does appear at the public trials URL or point of sale. - **Cause:** Trial is in Draft, not Live. - **Fix:** Services and products \> Trials \> Draft \> edit the trial \> Publish.   #### A discount code isn't working. - **Cause:** Typo or code not created under this trial. - **Fix:** Edit the trial \> Discounts \> confirm code name is added and spelled correctly.   #### Source isn't being captured for a new customer. - **Cause:** Source not enabled in settings. - **Fix:** Services and products \> Trials \> Settings \> Source: how customers find your business \> Toggle on Enable source field while customers register.     [^ Back to top](https://help.mystudio.io/v2-trials-troubleshooting#TABLE) ---   ### Active trial issues   #### The trial has the wrong start date - **Cause:** Wrong Select Start Date option chosen in setup, or customer picked the wrong class/date. - **Fix (future registrations):** Edit the trial \> Connect classes \> adjust the classes they can choose. - **Fix (existing participant):** Update their start date through their registration profile.   #### The trial expired earlier or later than expected. - **Cause: **Program length sets the duration of allowed attendance during the trial. - **Fix:** Edit the trial \> Pricing \> update Duration of the trial for future registrations.     [^ Back to top](https://help.mystudio.io/v2-trials-troubleshooting#TABLE) ---   ### After the trial   #### A participant's status didn't update when they enrolled. - **Cause:** Status updates are manual by default. - **Fix:** Contacts \> Participants \> Trials \> find the participant \> click their status on the table to update. - **Automate it:** Set up the [Trial Status Conversion Automation](https://help.mystudio.io/trial-status-conversion-automation?hsLang=en).   #### I can't delete a trial. - **Cause:** The trial has registrations. Delete only works on trials with zero registrations. - **Fix:** Unpublish the trial. To make a new version, use Duplicate action from the Live or Draft list.     [^ Back to top](https://help.mystudio.io/v2-trials-troubleshooting#TABLE) ---   ### Related articles - [Trials overview](https://help.mystudio.io/v2-services-and-products-trials-overview?hsLang=en) - [Create a trial](https://help.mystudio.io/v2-create-a-trial?hsLang=en) - [Manage trials and trial statuses](https://help.mystudio.io/v2-manage-trials-and-trial-statuses?hsLang=en) - [Trial status conversion automation](https://help.mystudio.io/trial-status-conversion-automation?hsLang=en)     ---   **Still need help?** Contact your MyStudio account manager or reach out to [our support team](https://help.mystudio.io/chat-with-a-live-mystudio-team-member?hsLang=en).   ---   - [Navigation & FAQs](https://help.mystudio.io/navigation-faqs?hsLang=en#main-content) - [Code Ninjas Onboarding](https://help.mystudio.io/navigation-faqs?hsLang=en#code-ninjas-onboarding) - [Classic Version \[V1\]](https://help.mystudio.io/classic-version-v1?hsLang=en#main-content) - 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