Member App: “My Account” (Mobile Version)

 

 

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1. Log into the mobile app.

2. Tap the three lines (bottom right corner for mobile).

   
   
   
   

3. Go to "My Account."

   

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Customers can:

• View their purchase and registration history.

• Cancel or reschedule upcoming classes.

• Update their contact information.

• Update their payment method.

  
  

  

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Purchase summary

In the purchase summary section it shows:

• Classes

• Memberships

• Trials

• Events

• Retail items

• Miscellaneous charges

  
  

  
  
  

What customers can do here:

• View all past and current purchases.

• Go to Class Schedule → Upcoming to cancel or reschedule classes.

 

Learn more about canceling or rescheduling classes on mobile app.

 

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Primary payment method

In the primary payment method area, customer can update the main payment method future purchases and ongoing memberships.

 

What customers can do here:

• Add or change their credit card or ACH bank account.

  
  
  

• Apply the new payment method to existing memberships or recurring billing.

  

 

 

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Your Profile

In "your profile" section, the customer can update their personal and contact information on file.

 

What customers can do here:

• Edit their customer profile details (name, phone, email, etc.).

• Add extra email addresses to receive copies of all communications without access to the app.

 

 

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• A pop-up will appear if a customer has failed payments.
• The message will list which payments failed.
• Customers must update their payment method before viewing anything else in their account.

 

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