Payment Method - ACH Bank Draft

Overview

Our system offers four main payment methods: Cash, Check, Credit Cards, and ACH (taken directly from a bank account). ACH allows members to pay for ongoing memberships or bigger purchases directly from their bank account.

Permissions and Accessibility

Staff Access:

Only customers can add or update their ACH info.

• Admin
  • Can setup system to accept ACH payments
  • Cannot add ACH info for customer
• Manager
  • None
• Staff
  • None

MyStudio Plan Restrictions:

ACH is currently only available to US and Canada accounts. Our system has different admin fees for different MyStudio Plans based on payment method.

Specifications

Paying with ACH

ACH is currently only available for US and Canada accounts. In order to offer ACH as a payment method for different offerings, you will first need to go to My Account > Payment Processing Options > and turn on ACH payment processing.

You can then go to Operations > Point of Sale > Settings and check the offerings you want to allow ACH payments for.

ACH can be used at all places of registration.

During registration, new customers will be redirected to creating or logging in to the member app so they can add their bank info.

Adding ACH

Due to security reasons, you cannot enter banking info for your customer. This must be done by the customer from the member app or email link. In the member app, customers will go to the three lines > My Account > Primary Payment Method > Add New Bank Account.

Customers will then be prompted to connect to their bank account either instantly by logging into their bank, or by verifying micro-deposits which can take some time.

We recommend connecting via the instant flow for a faster verification.

Instant verification flow:

Customers will choose “Continue.”

Then select their bank.

Then continue to login to their bank. Once successfully logged in, they will choose which account within their bank (for example: savings vs checking) to connect. Once connected, bank details will display in the member app Primary Payment Method section.

Micro-deposit flow:

Customers will choose “Manually enter account & routing info” at the bottom. Then they will manually enter their contact info, bank info, and account info.

After choosing “Authorize Account,” Stripe will send microdeposits into their bank account. It will then take up to 3 days for the system to verify the info is correct before the bank info will display in the member app.

Updating a Current Payment Method to ACH

Current payment methods can be updated to ACH in the web app, mobile app, or through an update payment method link.

Primary and Registration Accounts

You can send an email link to the customer from All Customers > Primary Customers > click into the profile > Info > Add New Bank Account > Send ACH update link to buyer…

…or from All Customers > registration page > click “Send link for user update payment method” underneath the payment method.

Then they should choose “ACH bank transfer” from the drop-down and follow the prompts as described for entering the info in the member app above.

Web and Mobile App

After registering with an ACH payment method or updating their ACH payment method in My Account > Primary Payment Method > Payment Options > Apply to current billing schedules, customers can choose to apply this new payment method to existing payment schedules.

If your customer updates their recurring payment method from credit card to ACH they will see a popup confirming their new total for the payments. This is due to the different admin processing fee rates between credit cards and ACH.

Once your customer clicks "Apply payment method" you will see their new payment method reflected in their membership details.

You can see total net ACH payments in a specified date range by going to Payments > Payment history and seeing the “ACH net” total above the table.