Updated: November 12, 2025
Table of contents
Permissions and accessibility
Staff access:
- Admin: Full access
- Manager: Cannot edit the studio code
- Staff: No access
MyStudio plan restrictions:
- None
"Customer access" overview
The "Customer access" section is where you can help members get access to their account through the web or mobile member app.
This section is most often used when:
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You are sending invites to the member app.
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You want to share download links.
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You are printing out the marketing flyer to encourage app downloads.
How to invite customers to the member app
You can share app access with your customers in two ways:
Option 1: Send invites by email
This option allows you to email app access instructions directly to your customers.
You can:
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Send individual emails to one person at a time.
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Upload a CSV file to send the invite email to multiple people at once.
Each email will include:
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Download links for the mobile Member App on both Google Play Store (Android) and Apple App Store (iPhone/iPad).
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A link to the web version of the Member App for Customers who prefer to log in from a computer.
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Your unique studio code, which members will enter when creating their online account to connect to your studio.
This is the fastest way to get new members signed up and logged into your system.
Option 2: Download the marketing flyer
This option allows you to download and print the marketing flyer to hand out at your front desk, events, or open houses.
The flyer is a downloadable PDF that includes:
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Two QR codes that customers can scan with their phones to download the mobile Member App directly from the Google Play Store or Apple App Store.
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Your unique studio code, which customers will enter when creating their online account to connect to your studio.
You can also display the flyer in your studio on a wall, door, or front desk so customers and visitors can easily see it and sign up themselves.
Studio code
When customers first create their online account, they will be asked for your studio code. The studio code connects them to your specific studio or location.
View your studio code
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Under “Customer access”, look at the “How it works” sections.
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Under Step 2, your studio code is in green text. If you have not changed your studio code previously, it will be a randomly generated code.
Change your studio code
Important notes before changing your studio code:
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Make sure you are not currently sharing your trials, memberships, events, or retail links on social media, marketing firms, or other websites. Changing your studio code will also change these links.
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Changing the studio code will not impact current customers who are already logged in. However, when they log out, they will be prompted to enter the new studio code. Make sure to share the new code with them so they can regain access.
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Go to Sales Channel > Member App / Portal > Settings.
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The current studio code is listed at the top of the screen.
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Click the black edit pencil icon.
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Type in the new studio code you would like to use.
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Each code must be unique and not currently used by another studio.
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It is not case sensitive (for example, “balancefitness” works the same as “BALANCEFITNESS”).
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It cannot contain spaces or special characters; only letters, numbers, or a combination of both.
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- Click the blue save button.
The new studio code is now saved and will appear in the Sales Channel > Customer Access section.
Quick links to share
All links are available on the left side of the Customer Access screen. Customers can access your studio through one of the following links:
- Apple App Store: for iPhone or iPad users.
- Google Play Store: for Android users.
- Member Web App: for computers and web browsers.
Troubleshooting tip
If a customer cannot log in:
- Make sure they download the correct app.
- Confirm they entered the correct studio code.
- Double-check that they are using the same email used to when initially registering for a membership or event.