Customer Access

Customer Access

Learn how your customers access the app on phone or web browser to access registrations, retail, curriculum, and more!

Welcome to the Member Portal apps and web URLs!


Here your members can:

  • Access all their current registrations

  • Register for classes, events, trials, and other memberships

  • Purchase retail

  • Access member-only content like curriculum resources and restricted classes

  • Receive in-app messages you send out


Customer Access via Apps

For your customers to access the Member Portal app on their phone or tablet, provide them with the download links for the MyStudio Apple and Google app.


You can also find and copy these links by going to the Sales section of MyStudio > Customer Access (#1):


Alternatively, grant your customers access to the app through a web browser by copying the Member Web App URL (#2).


When providing these links, you will need to include your unique studio code so that your members can have access to your specific studio (#3).


You can edit this code by going to Sales Channels > Member App / Portal > Edit (the pencil icon) the Studio code:



Customer Sign-In

After your members download the app and enter the studio code or click your web app URL, they will need to sign in.


They can select "I'm a New User" (#1) or, If they are returning to the app or web app, they will sign in using the same method they used to sign up for the app (#2).



PLEASE NOTE: If your customer already has a registration with your studio but they are signing into the app for the first time, have them click "I'm a new user" and sign in using the same contact info they provided for their registration (email + phone).


This will connect them instantly with their existing registrations!




Customer Access via URLs

Your customers are also able to register for trials, memberships, events, classes, and buy retail directly from the URLs that are automatically generated throughout your account without needing to sign in.


These URLs can be accessed from any browser or device -- simply copy the URL and share it with your customers in an email, text, or on social media!



The main trials page URL can be located in Services and Products > Trials > Settings.


You can also find specific trial URLs under Live > the URL button on each trial.





Your memberships URL is located in Services and Products > Memberships > Settings.


PLEASE NOTE: this will only show PUBLIC membership options. If you have a membership marked as "Private" it will not show on the main URL.


You can find specific membership category URLs under Live > The URL button on each membership category.


PLEASE NOTE: this URL WILL work for private membership options, allowing you to share a hidden membership with a specific student/customer.


You can find URLs for specific membership options (nested within a membership category) by clicking the edit button (the pencil icon) for the specific membership > Membership Options > Live and then clicking the URL button.



The main class/appointment URL is located in Services and Products > Classes & Appointments > Settings.


PLEASE NOTE: If the class/appointment URL is set to PRIVATE then students/customers will be asked to sign in before viewing the calendar. If it's set to PUBLIC then anyone with the link can view it.


You can find the URL for specific classes under Live > "Copy URL" button




The main events URL is located in Services and Products > Events > Settings.


You can also copy the URL for a specific event by clicking "URL" on that specific event.


If the event has multiple dates, you can copy the URL for a specific date by clicking "Edit" on that event category > Dates/Options > Edit on the specific date (the pencil icon).


The event URL is listed inside.



The main retail URL is located in Services and Products > Retail > Settings.


You can also find the URL for specific items/categories by going to Live > "Copy URL" button.


If a retail category has more than one item, you can click "Edit Items" > and then copy the URL for the specific item inside.