If you have questions or concerns about a Chargeback in your studio, please communicate with WePay. Here is a link that goes over more information on chargebacks, how WePay handles them, and what you can do about them. https://support.wepay.com/hc/en-us/search?utf8=%E2%9C%93&query=chargebacks

To communicate with WePay, please complete this request form on their site: https://support.wepay.com/hc/en-us/requests/new