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Cancel Your MyStudio Business Account or Add-Ons

Steps to close your business account or remove add-ons with our support.

Updated: January 20, 2025

We’re sorry to see you go.

We understand that deciding to cancel your MyStudio account or an add-on is not always easy. Before you make a final decision, we would love the opportunity to learn more about your situation and see if there is anything we can do to help. This may include providing additional guidance, offering alternative solutions, or addressing any challenges you may be experiencing.

If you are sure you would like to proceed, the information below will help guide you through the process.

 

 

Step 1: Connect with your Account Manager

Before submitting a cancellation request, we strongly recommend speaking with us first.

  • If you have an Account Manager, please reach out to them to discuss your request and explore possible solutions.

  • No Account Manager? Our support team is happy to assist you.

    • Chat: Click the chat bubble in the lower-right corner of your screen

    • Email: success@mystudio.academy

    • Phone: (757) 997-1233

Our goal is to make sure you feel supported, regardless of your decision.

 

 

Step 2: Review important cancellation information

If you choose to move forward with canceling, please keep the following in mind:

  • Cancellation requests must be submitted at least 14 days before your next billing date to avoid charges to the upcoming billing cycle.

  • This notice period applies to both full MyStudio business subscription and individual add-ons.

  • You are responsible for canceling any active or on-hold members to ensure all recurring payments are stopped.

You can review full details in our Terms of Service.

 

 

Step 3: Submit your cancellation request

Please choose the option below that best matches what you would like to cancel.

Cancel your MyStudio business subscription

Canceling your subscription will close your MyStudio business account and remove access to all features and add-ons.

  • You may submit the cancellation form at any time.

  • To avoid your next billing charge, your request must be submitted at least 14 days before your next payment date.

  • Once your account has been canceled, you will receive a confirmation email.

👉 Submit subscription cancellation form

 

 

Cancel a MyStudio add-on

If you would like to keep your MyStudio business account active but remove one or more add-ons, you may submit an add-on cancellation request.

  • Add-on cancellations also require a 14-day notice prior to your next billing date.

  • Your core MyStudio subscription will remain active.

  • A confirmation email will be sent once your request is processed.

👉 Submit add-on cancellation form

 

 

Before you go

If you would like to export your customer information prior to cancellation, you may do so at any time before your account is closed.

If your plans change, reactivation is always available, and we would be happy to welcome you back.