How To: Cancel Your MyStudio Account

Steps to Close Your Account — and How We Can Help Before You Go

We are sorry to hear you are considering canceling. Our team is here to help, and in many cases, we can work with you to find a solution.

However, if you are sure you would like to proceed, please carefully follow the steps below.

Step 1: Contact your CSM

Before submitting a cancellation request:

If you have a Customer Success Manager (CSM), we recommend speaking with your CSM directly before we can forward with your cancellation.
No CSM? Contact our support team for assistance:
- Chat: Click the chat bubble in the lower-right corner of your screen
- Email: success@mystudio.academy
- Phone: (757) 997-1233

We may be able to assist you with any issues or concerns before cancellation.

Step 2: Review cancellation requirement

Before completing your request, you are responsible for the following:

14-Day Notice Required:

Cancellation requests must be submitted at least 14 days before your next billing date to avoid being charged for your next billing cycle.

→ View our Terms of Service

Step 3: Submit the cancellation form

You may submit the cancellation form at any time. However, to avoid being charged for your next billing cycle, your request must be submitted at least 14 days before your next payment date.

By submitting this form, you are acknowledging that you have reviewed and fulfilled the cancellation requirement, including:

Understanding that a 14-day notice is required to avoid future charges

👉 Submit Cancellation Form

Reactivation is easy

Changed your mind? You can reactivate your MyStudio account at any time — and we’d be happy to welcome you back.