Updated: December 3, 2025
Table of contents
Member mobile app vs member web app
Customers can create online accounts and access their information in two ways:
1. Member mobile app
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Free mobile app in the Apple App store and Google Play store.
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Customers can download it to manage their accounts on the go.
2. Member web app
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Specialized link accessible through any browser.
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Customers can use the link to manage their accounts from any device without downloading apps.
Creating an account
When customers first open the app, they can sign in or select "I'm a new user."
Important: If they have never logged into the app before, they will need to select "I'm a new user" to get connected correctly.
I'm a new user
When customers have not logged in before or do not have a membership, they will select "I'm a new user" to create their online account.
- Type in studio code (mobile app users only).
- Select "Create user account."
- The customer will be prompted to enter
- First name
- Last name
- Phone number
- They will then receive a one-time password to their email.
- If they don't receive it, they can resend it by selecting "Didn't get a verification code."
- If they don't receive it, they can resend it by selecting "Didn't get a verification code."
- They will receive a message stating "Email verified and member app has been activated successfully."
Note: If they have a membership already with the studio, they will need to use the same email they provided the studio to automatically connect their membership with their member app account.
Sign in
Once their online account has been set up, customers can sign in normally by typing in their email and the one-time password that was sent to their email.
App actions
Once logged in, the app will open to the homepage or the page the studio has set.
Learn more about setting up the pages in the member app.
Customers can:
- Register
- Reschedule or cancel class registrations
- Rerun failed payments
- Resources and curriculum
Register
Customers can register for any offerings you have enabled, including:
- Programs/memberships
- Events
- Classes
- Retail
Reschedule and cancel class registrations
Customers can cancel or reschedule classes they have pre-registered for.
Learn more about how this process looks:
Rerun failed payments
If a customer has failed payments, a popup will appear when they try to access most features.
They will see:
- Participant name
- Payment details
- Amount due
They can choose to:
- Rerun all failed payments
- Update payment method
Updating their payment method takes them to the My Account > Payment Methods section.
Failed payments block most actions except viewing a participant profile and managing class attendance.
Note: If a customer want to rerun specific failed payments (not all failed payments), they must contact the studio.
In-app messaging
Studio can send in-app messages directly to and from members.
- Basic in-app messaging is included in most MyStudio plans.
Learn more about mobile messaging.
Resources and curriculum
Members can view resources/curriculum the studio adds.
If a resource has access restrictions:
- Hidden items will not appear for those without access
- Unhidden items will show, but members without access will see a popup letting them know they don't have access.
Learn more about how to add the resources/curriculum.