Programs - Cancel a Membership

Updating a members status from Active to Cancel.

PLEASE NOTE: Our system does not allow you to reactivate a canceled membership at this time. The member would need to be registered for a new membership if they wish to resume/return.


If you wish to proceed, you can cancel a student by visiting your All Customers section > Participants > Program > and clicking on the student's name you wish to cancel:


Click the pencil icon next to Status:



Then update the status to cancel:


You will be given the option to cancel all future payments (which immediately moves the student to a canceled status) OR to select a last payment date:


PLEASE NOTE: selecting a last payment date will keep the membership in an "Active" status until the final payment is processed. Then the membership will move to a "Canceled" status immediately after payment is received.


You will be able to view your scheduled cancellation date under the Program registration page:


As well as under their Participant profile > Notes:


Click the trash icon to delete this cancelation or the pencil icon to edit it as needed.