The transactions page in payments offers an in-depth analysis of revenue, past due payments, and disputes. It helps you track financial performance and manage payment-related issues efficiently with detailed visualizations and comprehensive tables.
Table of contents
Permissions and accessibility
Staff access:
- Admin
- Full access
- Manager
- Full access
- Staff
- No access
MyStudio plan restrictions:
- None
Details (actions coming soon)
When going into the payments > transactions > disputes section, you will see a list of all disputes that have occurred. At the top, you can filter between the different statuses of the disputes. This includes:
- Needs response
- In review
- Won
- Lost
Table
In all disputes subsections, you will see the disputed transactions according to their status. Above the table you can:
- Search: search for a specific payment activity
- Filter by date: choose a date range filter for the table
- Date responded by
- Date disputed on
The table in all dispute subsections will show you the following columns:
- Amount: the amount of the disputed payment
- Status: the status that the dispute is in. This includes:
-
- [x] days left to respond
- Evidence submitted
- In review
- Dispute won
- Dispute lost
- Buyer: clicking on the buyer name will pull up more details about the dispute and the actions that can be taken for it.
- Reason: reason for the dispute
- Payment method
- Respond by
- Disputed on
You can export this list into a csv file by clicking “export” above the table.
Accepting or countering disputes (coming soon)
Clicking on a name in the needs response section will pull up further information about the dispute (timeline coming soon) and allow you to accept or counter the dispute.
If you choose “accept dispute,” then the dispute will be closed and the buyer will be refunded. You will see the original transaction in the payment history section with the status: “completed (disputed)” as well as a second transaction for the refund with status “dispute lost.”
Note: Each lost dispute will have a $20 dispute fee associated with it charged to your credit card on file.
If you believe the dispute is unwarranted, you can choose to “counter dispute.” This will then prompt you to provide further information and evidence against the dispute.
Once submitted, the dispute will be placed in the “in review” section. Stripe will review the evidence and make a decision for whether the dispute was valid or not. If you win the dispute, the customer will not be refunded and the transaction will move to “won.”