Retail

The Retail section allows you to easily list and sell items from your store and create discount codes for promotions or special sales.

Table of contents

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Permissions and accessibility

Staff access:

• Admin: Full access

• Manager: No access

• Staff: No access

MyStudio plan restrictions:

• None

  
  
  

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How to get to Retail?

1. Log in to your MyStudio account.

2. Go to Services and Products.

3. Click "Retail".

 

 

You will see these sections:

• Products > Live: For items currently for sale.

• Products > Draft: For items you’re still working on.

• Marketplace: For pre-loaded items from Century Direct.

• Settings: To adjust your retail visibility, processing fees, and waiver/agreement.

  
  
  

 

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Products

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How to view live products?

To view live products:

1. Go to Services and Products > Retail.

2. By default, you will land in the “Live” section under “Products”.

   
   
   

 

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How do I add a product?

To add a product,

1. Click on “Add Product” located on the top right of the screen.

    

   

2. A pop-up will appear. To add a single product, select “Add product”.

    

   

3. Another pop-up will appear prompting you to select “Custom” or “Choose template”.

   1. Custom: Create a product from scratch.

   2. Choose template: Templates for various types of commonly used products:

      1. White collar uniform

      2. Black collar uniform

      3. Hyper Long Shot Tank

      4. Gatorade Drink

      5. Shin and Instep Guards

      6. Helmet Protector

      7. Competition Kamas

         
         
         
         

 

 

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How do I edit a product?

To edit a live item, 

1. Find the item you want to edit.

2. Click “Edit Item” under the name of the product.

3. You will be brought to the edit screen where you can add/edit:

   1. Title: The title you want to show to your customers.

   2. Image: 1600 px x 800 px recommended (file size under 2MB).

   3. Description: Describe the item details.

   4. Tax rate: This is a percentage that you should put based on your state and local requirements.

   5. Use product variants (different size, colors, etc): Select “yes” if you want to list different sizes or colors for this product.

      1. If you selected “no”, you will be prompted to put in the price, compare price, and inventory.

      2. If you selected “yes”, you will be able to go to Page 2: Options where you can specify the product types, the inventory, their price, and their compare to price.

   6. Assign product to category: This gives you an option to list it by itself, inside specific categories, or both.

      
      
      

 

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How do I delete a product?

To delete a product, 

1. Find the item you want to delete.

2. Click “Edit Item” under the name of the product.

    

   

3. Scroll to the bottom of the screen. You will see the red “Delete” button.

    

   

4. A pop-up will appear asking if you want to remove the item from this instance (Category or by itself) or if you want to remove it entirely from the store. After clicking on one of the two options, the item will be deleted.

 

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How do I put in the different sizes or colors?

To put in different sizes for one product, 

1. Find the item you want to delete.

2. Click “Edit Item” under the name of the product.

    

   

3. Make sure the “Use product variants (different size, colors, etc)” is selected “yes”.

    

   

4. Press the black “save” button at the bottom of the screen.

    

   

5. Go to “Page 2: Options” at the top of the screen by clicking the circle with the number “2” in it.

    

   

6. Press the green “Add Variant” button.

    

   

7. You will be prompted to type in:

   1. Variant name: The title of the varying product (example for a shirt variant would be “Blue, Small” for a blue shirt in a size small).

   2. Inventory: How many you have of that product (if nothing is entered, the system will see this as infinite).

   3. Price: How much you are selling it for.

   4. Compare to price: If you’re running a sale or sell the item at a discount, you can show a comparison of how much customers could have paid. This number is crossed out and your actual price will show next to it.

8. Once complete, press “Save” and continue to add variants depending on your needs.

9. Return to “Page 1: Details” by clicking on the circle with the number “1” inside. 

10. Scroll down the bottom of the screen and click “Publish” if you are ready to have the item ready for purchase.

     

    

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Product Category

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How do I create a Product Category?

To create a product category,

1. Click on “Add Product” located on the top right of the screen.

    

   

2. A pop-up will appear. To add a category product, select “Add product category”.

    

   

3. Another pop-up will appear prompting you to select “Custom” or “Choose template”.

   1. Custom: Create a category from scratch.

   2. Choose template: Templates for various types of commonly used categories:

      1. Protective Equipment

      2. Uniforms

      3. Training Weapons

      4. Nutrition & Beverage

      5. Lifestyle Apparel

 

 

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How do I add products into a Product Category?

To add a product to a product category, there are two ways to go about this.

 

If the product is already created,

1. Find the product you want to add.

2. Click "Edit item" under the name of the product name.

    

   

3. Scroll down to “Assign product to category”.

    

   

4. Click on the dropdown menu and select the category(s) you want this item to be in.

5. Click “save” when done.

    

   

If the product has NOT been created,

1. Go to the category you want to add the item to.

2. Click “Edit Items” under the name of the product category.

    

   

3. Click “Add Product” at the top right of the screen.

    

   

4. Add the product you want to offer.

5. Scroll down to “Assign Product to Category”.

    

   

6. Click on the dropdown menu and select the category(s) you want this item to be in.

7. Click “save” when done.

    

   

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How do I delete a Product Category?

To delete a product category, 

1. Find the category you want to delete.

2. Click “Edit Category” under the name of the product category.

    

   

3. Click the red “Delete” button at the bottom of the screen.

    

   

4. A pop up will appear asking “Are you sure you want to delete this category?”. Click “OK”.

    

   

5. Another pop up will appear stating “Deleted Successfully”.

    

   

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Discounts

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How do I find the discount section in Retail?

To find the discount section,

1. Click the green "Discounts" button at the top right.

    

   

2. It will take you to the "All" section where all retail discounts created will be displayed.

    

   

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What does the Discounts table show me and how do I read it?

1. Find the row for each discount code. Each row typically shows:

   • Code: The text customers enter (click the code to edit).

   • Status: Active / Scheduled / Expired.

   • Used: How many times the code was used.

   • Start / End: Exact start and end date.

2. Use the checkboxes at the left of rows to select one or more codes for bulk deleting.

 

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How to create a discount code?

To create a discount, 

1. Go to Services and Products > Retail > Live > Discounts.

2. Click “Create discount" at the top right of the screen.

    

   

3. In the discount code section, type the code you want the customer to use.

4. In the discount type section: You have the option of “Fixed amount” or “Percentage”.

   • Example fixed: $5 off.

   • Example percent: 10% off.

5. Discount value: Enter the dollar amount or percentage.

   • Example fixed: $5 off.

   • Example percent: 10% off.

6. In the “Applies to” section, choose one:

   • Entire order: discount applies to the whole cart.

   • Specific product(s): To limit the discount to select product(s).

     1. 1. Click Browse (or start typing the product name).

        2. In the pop-up, check the box next to each product you want included.

7. In the Usage limits section (optional):

   • Check "Limit uses" if you want to limit the number of people using the code.

     • Enter a number (example: 100 = first 100 uses only).

8. In the Minimum requirement section, choose one:

   • None: no minimum.

   • Minimum purchase amount: enter a dollar amount (example: 100 for $100 subtotal minimum).

   • Minimum quantity of items: enter the number of items required (example: 2 for buy 2+).

9. In the Active dates section:

   • Start: pick a start date and time (both required). 

   • Set end date (optional): check set end date, then pick an end date and time.

10. Review all fields.

11. Click "Save" on the top right.

     

    

12. Look in the table to confirm everything is set up correctly. The code should appear with the status you set (Scheduled or Active).

 

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How do I create a bundle discount?

1. Decide which items belong in the bundle.

   • Create a Category and assign those items to it.

2. Go to Retail > Live > Discounts and click Create Discount.

3. Create a discount code.

4. Determine the type of discount.

   • Fixed

   • Percentage

5. Applies to: Select Specific product(s). Use Browse and either:

   • Select each item that belongs to the bundle, or

   • Select all items from the bundle category you created.

6. Minimum requirement: Choose minimum quantity of items and enter the exact number of distinct items in the bundle (example: if bundle has 3 products, enter 3).

   • If your bundle requires 3 different items, ensure customers must have all 3 in their cart.

7. Set Active dates and any usage limits if needed.

8. Click "Save" on the top right.

   
   
   

9. (Optional) Test the bundle: add all bundle items to a cart, apply code, confirm discount applies only when all required items are present. Also test with missing items to confirm the discount does not apply.

 

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Marketplace

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What is the Marketplace section?

Marketplace is where you can connect to Century Direct and enter Century Direct items directly into your MyStudio store.

 

For more detailed information about Century Direct, check out our article here: Century Direct.

 

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Settings

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What can be done in Retail’s Settings?

In the retail settings, you have the ability to:

• Turn on or off the entire retail section.

• Determine how you want the processing costs (also known as “admin fees” or “processing fees”).

  • Pass fees on: Customers pay the admin fees (they appear during checkout).

  • Absorb fees: you pay fees; they reduce your net revenue.

• (Optional) Sales agreement: paste or type the agreement text your customers must accept (terms, return policy, etc.).

 

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How do I change Retail settings (admin fees and sales agreements)?

1. Go to Services and Products > Retail > Settings.

2. Admin fees: choose one:

   • Pass fees to customers: customers pay the admin fees (they appear during checkout).

   • Absorb fees: you pay fees; they reduce your net revenue.

3. Sales agreements: paste or type the agreement text your customers must accept (terms, return policy, etc.).

4. Click "Save" at the bottom.

 

 

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Frequently Asked Questions (FAQs)

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What is the retail section used for?

The Retail section lets you list and sell items, create product categories, add Century Direct products, and set up retail discount codes.

 

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What are Live and Draft products?

• Live products are items currently for sale in your store.

• Draft products are items you are still creating or editing. Drafts are not visible to customers until you publish them.

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Why do I already have products in my Retail section?

When you first create your MyStudio account, a few sample products are added to your Live Products. 

These are meant to help you get started and show you how Retail items work. You can edit these products to fit your needs, or simply unpublish or delete them if you don’t want to use them.

 

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Can I set a universal tax for all products?

No, there isn’t a universal tax option in MyStudio. Each product requires its own tax rate because tax rules vary by country, state, and local laws. For example, some places may tax training weapons but not uniforms or clothing. Always apply the correct tax rate based on your location’s requirements.

 

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How do I track sales in Retail?

If you would like to track retail sales for a month, you can go to Analytics > Sales > Retail. 

 

For more detailed information about Sales Analytics, check out our article here: Sales Analytics.

 

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How do I know if a product is from Century Direct?

Century Direct items display a Century Direct logo under the product name in your Live Products list.

 

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Can customers use more than one discount code at a time?

No. Customers can only apply one discount code per order.

 

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Can I limit a discount code to a certain number of uses?

Yes. You can set a usage limit so that only the first X customers can use the code.

 

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What are Sales Agreements?

Sales Agreements are custom terms or policies you can add in Retail Settings. Customers will see and need to accept them when checking out.

 

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Can I assign one product to multiple categories?

Yes. Products can be assigned to multiple categories, or displayed on their own.

 

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Do I need to connect my Century Direct (CD) account to the marketplace section?

Yes, you will need to connect your Century Direct account. This can be done by going to the marketplace section, and clicking on “Link your CD account”. A pop up will appear, prompting you to put in your Century wholesale account number.

 

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