MyStudio has teamed up with Century Direct to connect shipped items through your MyStudio account! Learn about how to set up your Century account and the details surrounding these purchases.
Table of contents
- Permissions and accessibility
- About Century Direct
- Details
- User agreement
- Support
- Marketplace
- Setup
- Add items
- Discounts
- Bundles
- Orders
- Order changes
- Exchanges
- Cancellations and refunds
Permissions and accessibility
Staff access:
- Admin
- Full Access
- Manager
- Only access to sell items from points of sale and request cancelations
- Staff
- Only access to sell items from the public point of sale
MyStudio plan restrictions:
- Century Direct is only available for US and Canada accounts
About Century Direct
Details
MyStudio has partnered with Century to bring you Century Direct. When your customers purchase a Century Direct item, Century will ship the items directly to your customers. You keep profit without all the hassle of inventory management.
User agreement
For information on Century Direct’s user agreement, check out the document here: Century Direct User Agreement.
Support
Need to reach out to Century Martial Arts Support? Click HERE for multiple ways to reach out to Century.
CUSTOMER SERVICE HOURS
Monday: 8 A.M. - 6 P.M. CST
Tuesday: 8 A.M. - 6 P.M. CST
Wednesday: 8 A.M. - 6 P.M. CST
Thursday: 8 A.M. - 6 P.M. CST
Friday: 8 A.M. - 6 P.M. CST
Saturday: Closed
Sunday: Closed
Marketplace
Setup
To set up Century Direct in your MyStudio account, go to services and products > retail > marketplace. Click next through the intro prompts.
Click continue on the Century Direct infographic. Then click on the Century Direct logo.
Read through the user agreement and click “I agree.”
Note: If you receive a notice about your MyStudio business profile needing an update, click “ok” and it will redirect you to the business profile page to complete the information. All fields must be filled out. When you’re done, go back to services and products > retail > marketplace.
Choose whether you would like to do a one-click store setup which will add all Century Direct items to your store, or browse the items instead.
If you already have a Century wholesale account, you can click “link your CD account” at the top right above the search bar.
Then provide your Century wholesale account number.
Add items
Click through Century’s item catalog to browse their offerings. Each item card will display what the retail cost will be for your customers as well as what your net profit will be.
When you see an item you would like to add to your store, check the box on the item card. You can check as many items in the same category as you want before saving.
When you save, you’ll be asked to specify the tax and the retail category the items will go in.
After, you can select to continue browsing, or go to your retail store.
Discounts
Century Direct items have some limitations for what you can discount.
Important: Discounts will only discount your net total, not the retail price.
After adding Century Direct items, begin setting up a discount code as outlined in our article here: Retail.
When choosing what type of discount it will be (fixed or percentage), you will not be able to add a fixed amount discount to an item if the discount is more than your net total. For example: if you have added an item that retails for $49.99 + shipping, and your net total for that purchase would be $19.05, you would not be able to create a discount code of $20.
Another note, for what the discount applies to, Century does not allow discounts on full orders. Choose “specific product.”
Proceed with the discount code setup as normal.
Bundles
If you want to create a bundled discount on Century items, create a specific category in your retail list for the specified items.
Then, create a discount code and select all the items in that category. Set the minimum requirement to the number of items in that bundle. In order for members to use that discount code, they would need to order all the items.
Orders
Century Direct items will appear in your store with a “shipped by century direct” logo and will be auto-populated with the description, variants, and price. At checkout, the Century Direct user agreement will also auto-populate.
Additionally, there will be an option at the bottom of the buyer details asking if the address listed is the same as the shipping address.
If this is de-selected, you will be prompted to fill out shipping information.
When Century ships the item, the customer will receive a confirmation email.
Order changes
When a Century Direct order is placed, it will appear in operations > retail orders with a “Century Direct” status.
You can click into this order to see full details of the purchase. You will notice that there is no refund button.
Exchanges
If the customer needs an exchange of an item, please have the customer order number ready and contact the Century Martial Arts Team here: https://www.centurymartialarts.com/contact-us.
Cancellations and refunds
If the customer needs a refund of an item, you can request one from your MyStudio account. Go to the retail order page and click “edit.” Change the quantity to 0 and process change.
The order notes will then have a “return request sent to Century” notice.
And the status will turn into “pending return.”
Once Century approves the refund you will see this reflected in the order details and from within the fulfillment section.
If you have any issues or questions about your refund request, please reach out to Century’s support team for further assistance.