This is how it looks for your members when they cancel or reschedule their classes in the MyStudio Web App.
Step 1: Go to their My Account > Purchase Summary
When your customers log into the web app and click the three-bar menu, they can click on My Account to be taken to their account section.
The customer's Purchase Summary will automatically open -- learn more about the Member Portal > My Account (Web App Version) here!
Step 2: Click on Class Schedule
Your customer will need to make sure they are viewing their Upcoming classes for this process:
Step 3: Cancel or Reschedule as Needed
From here, your students can just click a button to either cancel...
...or reschedule their classes:
It's that easy!
PLEASE NOTE: You can restrict how soon before the class/appointment start time your members can cancel/reschedule or turn off canceling and rescheduling altogether by going to Services and Products > Classes & Appointments > Settings:
