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Member App: Add, Reschedule, or Cancel Class Registrations (Web App Version)

Learn how customers can add, reschedule, or cancel their class registrations in the web app version of the member app.

 
Updated: November 20, 2025

  1. Login to the web app.

  2. Tap the three lines (top right corner for web).

    Web App Homepage

  3. Go to "My Account."

    Web App My Account 1

  4. Click "Class Schedule."

    Purchase Summary

 

Important: The studio or business will need to have "enable member registration functionality" toggled on in their class schedule setup to allow customers to register for classes.

Learn more about class schedule setup.

 

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What customers can do with class registrations

Customers are able to:

 

Note: The studio can restrict how soon before the class/appointment start time your members can cancel/reschedule or turn off canceling and rescheduling altogether by going to Services and Products > Classes & Appointments > Settings.

Learn more about class and appointment settings.

 

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How customer register for classes

  1. Login to the web app.

  2. Locate the "Class Schedule" icon ( Updated Member App Class Schedule Icon ). This may be an icon at the top or visible after clicking the three lines at the top right corner.

  3. The customer will be prompted to select how you would like to see the class schedule. The options are all, by viewing all classes, class/appointment types, or staff member instructing the class (if applicable).

    Screenshot 2025-11-19 at 2.41.36 PM


  4. The customer will click on the class they would like to register for.

    Screenshot 2025-11-19 at 2.42.10 PM


  5. The customer will be taken to the checkout screen, where they will choose the participant they are registering. Then press "register"

    Choose a participant


  6. Confirm that the participant and customer information is accurate. Then press "register."

  7. A registration message will be sent to the customer and the studio through email.

    Screenshot 2025-11-20 at 1.09.57 PM

 

Note:  By default, the class schedule button is found after clicking the three lines. To learn about how to reorder the app buttons, view the Member App / Portal Customization article.

 

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How customers reschedule class registrations

  1. Login to the web app.

  2. Tap the three lines (top right corner for web).

  3. Go to "My Account."

  4. Click "Class Schedule."

  5. Find the class you want to change and click "reschedule."

    Web App Purchase Summary - Class Schedule


  6. The studio's class schedule will display. Click on the class date and time you want to reschedule to.

    Rescheduling a class time


  7. After selecting the new class date and time, it will appear in the customer's list of class registrations.

    New schedule after rescheduling

  8. A registration message will be sent to the customer and the studio through email.

    Email sent with rescheduled info

 

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How customers cancel their class registrations

  1. Login to the web app.

  2. Tap the three lines (top right corner for web).

  3. Go to "My Account."

  4. Click "Class Schedule."

  5. Select the class you want to cancel.

    Cancel


  6. A pop up will display to make sure you want to delete the class registration. Click "delete" to continue.

    Are you sure you want to cancel-1




  7. After clicking "delete", the class will be removed from the customer's class schedule list.

    Class Schedule after cancel


  8. A registration canceled message will be sent to the customer and the studio through email.

    Screenshot 2025-11-20 at 1.22.20 PM

 

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