---
title: "Member app: “My account” (Mobile app version)"
description: Learn how members view purchases, manage profiles, update payment methods, and cancel or reschedule classes in the mobile app.
---

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# Member app: “My account” (Mobile app version)

## This article explains what your customers can do in “My Account” in the mobile version of the member app.

 

### Table of contents

- [How customers access "my account"](https://help.mystudio.io/member-portal-my-account-mobile-version#how-customers-access-my-account)
- [What customer can do in "my account"](https://help.mystudio.io/member-portal-my-account-mobile-version#What-can-customers-do)
  
    - [Purchase summary](https://help.mystudio.io/member-portal-my-account-mobile-version#purchase-summary)
    - [Primary payment method](https://help.mystudio.io/member-portal-my-account-mobile-version#primary-payment-method)
    - [Your profile](https://help.mystudio.io/member-portal-my-account-mobile-version#your-profile)
- [If there are failed or past due payments](https://help.mystudio.io/member-portal-my-account-mobile-version#failed-or-past-due-payments)

 

---

 

### How customers access “my account”

1. Log into the mobile app.
2. Tap the three lines (bottom right corner for mobile).
3. Go to "My Account."
   
   ![My Account](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/My%20Account.png?width=254&height=549&name=My%20Account.png)

 

 

To learn more about how customers can access the web app version of the member app, view the [Customer Access article](https://help.mystudio.io/customer-access?hsLang=en).

 

[^ Back to top](https://help.mystudio.io/member-portal-my-account-mobile-version#TABLE)

---

 

### What customers can do in “my account”

Customers can:

- View their purchase and registration history.
- Cancel or reschedule upcoming classes.
- Update their contact information.
- Update their payment method.
  
  ![Inside My Account](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/Inside%20My%20Account.png?width=254&height=549&name=Inside%20My%20Account.png)

[^ Back to top](https://help.mystudio.io/member-portal-my-account-mobile-version#TABLE)

---

#### Purchase summary

In the purchase summary section it shows:

- Classes
- Memberships
- Trials
- Events
- Retail items
- Miscellaneous charges
  
  ![Screenshot 2025-11-13 at 2.17.24 PM](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/Screenshot%202025-11-13%20at%202.17.24%20PM.png?width=254&height=551&name=Screenshot%202025-11-13%20at%202.17.24%20PM.png)

What customers can do here:

- View all past and current purchases.
- Go to Class Schedule → Upcoming to cancel or reschedule classes.

![Class Schedule](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/Class%20Schedule.png?width=254&height=550&name=Class%20Schedule.png)

 

[Learn more about canceling or rescheduling classes on mobile app.](https://help.mystudio.io/member-portal-cancel/reschedule-classes-mobile-version?hsLang=en)

 

[^ Back to top](https://help.mystudio.io/member-portal-my-account-mobile-version#TABLE)

---

### Primary payment method

In the primary payment method area, customer can update the main payment method future purchases and ongoing memberships.

 

![Primary Payment Method](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/Primary%20Payment%20Method.png?width=254&height=549&name=Primary%20Payment%20Method.png)

What customers can do here:

- Add or change their credit card or ACH bank account.
  
  ![Payment Options](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/Payment%20Options.png?width=254&height=550&name=Payment%20Options.png)
- Apply the new payment method to existing memberships or recurring billing.
  
  ![Apply New Payment to Existing Payment Schedule](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/Apply%20New%20Payment%20to%20Existing%20Payment%20Schedule.png?width=254&height=553&name=Apply%20New%20Payment%20to%20Existing%20Payment%20Schedule.png)

 

**Important:** If a customer switches between credit card and ACH, they’ll see a confirmation screen showing the new total and any processing fee changes.

 

[^ Back to top](https://help.mystudio.io/member-portal-my-account-mobile-version#TABLE)

---

### Your Profile

In "your profile" section, the customer can update their personal and contact information on file.

![Your profile](https://help.mystudio.io/hs-fs/hubfs/Knowledge%20Base%20Article%20Screenshots/V1/V1%20-%20Member%20App/Member%20App%20-%20My%20Account%20(Mobile%20Version)/Your%20profile.png?width=254&height=550&name=Your%20profile.png)

 

What customers can do here:

- Edit their customer profile details (name, phone, email, etc.).
- Add extra email addresses to receive copies of all communications without access to the app.

 

**Important:**

- Updating information here does not change existing memberships.
- If the customer changes their main email on file, it will change their app login to the new email.

 

[^ Back to top](https://help.mystudio.io/member-portal-my-account-mobile-version#TABLE)

---

 

### If there are failed or past due payments

- A pop-up will appear if a customer has failed payments.
- The message will list which payments failed.
- Customers must update their payment method before viewing anything else in their account.

 

[^ Back to top](https://help.mystudio.io/member-portal-my-account-mobile-version#TABLE)

---

 

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