MyStudio

Megan Baker

Steve Saldana

Support Team

Payments

How to navigate your Payments History Section

Payment History

Past Due

How to read your Upcoming payments section

Upcoming

View and Manage Payment History - Export Selection

Exporting Payment History

Renee

Kevin Cassidy

Payments Dashboard

MyStudio Security & Safety

Manage memberships that want to pay via in-person cash and check

How To: Take In-Person Cash & Check Membership Payments

General Payment Info

Manually update your customers payment methods for them.

Manually Updating Customer Payment Methods From the Backend

Customers can update their credit card and ACH payment methods via web app, mobile app, or link

Updating Customer Payment Methods - Customer Facing

Update Your Members' Payment Methods 

MyStudio sends automated failed payment emails and notifies members to update their payments

Failed Payment Automation System

Use this solution to re-submit the card info for processing validation

Payment can no longer transact?

Works in other places but cannot add to MyStudio

Payment Method Declining in MyStudio

Manually rerun past due payments and/or apply a payment credit to clear past due payments

Manually Handle Past Due Payments

Failed Payments

Payment options with checking or savings bank account

ACH Bank Draft

ACH/EFT Electronic Funds Transfer

Learn how to get your bank account connected to your MyStudio through WePay

How To: Set Up WePay

As you are calculating, make sure to compare "apples to apples" - "keyed-in rates to keyed-in rates" to get an accurate comparison analysis.

Comparing our payment processing rates to others

WePay Chargebacks

WePay - what Countries are payments not supported?

Merchant Account Transactions - Settlement of Funds

WePay Support

Kayleona Lucero

Linnette

WePay

Verifying your business details to accept payments through MyStudio if you are based in Australia