From your All Customers > Events you will be able to do all of the following:
Send communication (mobile and email)
View, filter, and export registrant information
Add a new participant to an event
View and edit individual event registrant details
Delete event registrations
Cancel and/or refund events
View registrant event details, participant information, event history, and payment details!
You can easily access your event participants by going to All Customers > Events:
Navigating the Events Section
Easily sort your Events list by Live/Past/Draft, Event Categories, specific Event Dates, Orders/Cancellations & Refunds, Levels/Ranks, and Ages:
Select an Event Category to select a specific Event Date within that category:
Select participants and send Mobile Messages, Emails, or Export a CSV file:
Select "Add New Participant" to manually add a new event registration. You will be redirected to your Point of Sale where you can finish inputting the member's information:
Event Information
You may view your participant's full Event Information by clicking the participant's name to navigate through their Event Details, Participant Info, Event History, and Payment Details:
Event Details
Download your Member's signed Agreement & Waiver
Cancel event dates (Quantity)
Update your member's Payment Method or send them a link to update their own payment method
Participant Info
Edit any Custom Registration Fields for that Event type
Navigate to the Primary Customer's Buyer Profile
Navigate to your Custom Participant Fields
Event History
View Event related history such as registration dates or cancellations
Add new notes and Event History
Payment Details
View full history of payments made (if any) for this Event
Delete Registration
An Event Registration can be deleted by going to All Customers > Events > select Participant > Delete:
NOTE: If there are payments within an Event Registration, then the Event will have to be refunded first before deleting the Event Registration. You will see this message:
Cancel and/or Refund Event
To cancel and/or refund an Event, you will need to select the Event Registration for a participant through All Customers > Events > select Participant name.
You will then click on the Pencil icon > edit Quantity to 0 > click the Save icon:
You can choose to cancel with or without a refund.