View, edit, and manage all event registrations
From your All Customers > Events you will be able to do all of the following:
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Send communication (mobile and email)
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View, filter, and export registrant information
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Add a new participant to an event
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View and edit individual event registrant details
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Delete event registrations
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Cancel and/or refund events
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View registrant event details, participant information, event history, and payment details!
You can easily access your event participants by going to All Customers > Events:
Navigating the Events Section
Easily sort your Events list by Live/Past/Draft, Event Categories, specific Event Dates, Orders/Cancellations & Refunds, Levels/Ranks, and Ages:
Select an Event Category to select a specific Event Date within that category:
Select participants and send Mobile Messages, Emails, or Export a CSV file:
Select "Add New Participant" to manually add a new event registration. You will be redirected to your Point of Sale where you can finish inputting the member's information:
Event Information
You may view your participant's full Event Information by clicking the participant's name to navigate through their Event Details, Participant Info, Event History, and Payment Details:
Event Details
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Download your Member's signed Agreement & Waiver
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Cancel event dates (Quantity)
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Update your member's Payment Method or send them a link to update their own payment method
Participant Info
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Edit any Custom Registration Fields for that Event type
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Navigate to the Primary Customer's Buyer Profile
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Navigate to your Custom Participant Fields
Event History
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View Event related history such as registration dates or cancellations
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Add new notes and Event History
Payment Details
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View full history of payments made (if any) for this Event
Delete Registration
An Event Registration can be deleted by going to All Customers > Events > select Participant > Delete:
NOTE: If there are payments within an Event Registration, then the Event will have to be refunded first before deleting the Event Registration. You will see this message:
Cancel and/or Refund Event
To cancel and/or refund an Event, you will need to select the Event Registration for a participant through All Customers > Events > select Participant name.
You will then click on the Pencil icon > edit Quantity to 0 > click the Save icon:
You can choose to cancel with or without a refund.